This section provides details of our locations and ways you can contact us.
-
Find Our Offices
Trust Headquarters Address:
Northern Ireland Ambulance Service Health and Social Care Trust
Ambulance Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
Belfast BT8 8SGPhone Numbers:
Trust HQ: 028 9040 0999
Fax: 028 9040 9000
Minicom: 028 9040 0871Email Address:
reception@nias.hscni.netGET DIRECTIONS TO AMBULANCE TRUST HEADQUARTERS
AREA HEADQUARTERS
Rob McConnell Area Manager Belfast Ambulance Division
Belfast Area Headquarters
Broadway
Belfast
BT12 6BA
Tel: 028 9040 5272
Email: BelfastArea.HQ@nias.hscni.netSouth Eastern Area Headquarters
Phil Lockhart Area Manager South Eastern Ambulance Division
Bangor Ambulance Station
92 Newtownards Road
Bangor
BT19 1SZ
Tel: 028 9040 5265
Fax: 028 91 468 239
Email: East.Clerical@nias.hscni.net
Neil Duncan Area Manager Western Ambulance Division
Western Divisional Headquarters
Altnagelvin Hospital,
Glenshane Road,
Londonderry,
BT47 6GT
Tel: 028 9081 0653
Fax: 028 7134 5992
Email: West.Secretary@nias.hscni.net
Heather Sharpe Area Manager Northern Ambulance Division
Northern Divisional Headquarters
Ballymena Ambulance Station
121 – 125 Antrim Road
Ballymena
BT42 2HD
Tel: 028 2563 6760
Fax: 028 7035 3697
Email: NorthDiv.Secretary@nias.hscni.net
Sean Mullan Area Manager Southern Ambulance Division
Southern Divisional Headquarters
Craigavon Area Hospital
68 Lurgan Road
Portadown
BT63 5QQ
Tel: 028 38 612 537
Fax: 028 38 612 722
Email: Lynn.Lindsay@nias.hscni.net -
Enquire about a non-emergency transport appointment
Our Regional Non Emergency Medical Dispatch Centre are happy to check on any transport queries you may have on the following number: 028 7134 7134
-
Say Thank You to our Staff
If you would like to pass on your thanks to the staff that treated you, we would love to hear about it. There are many ways in which you can do this:
Send a letter or card to: Compliments
Northern Ireland Ambulance Service Headquarters
Site 30, Knockbracken Healthcare Park
Saintfield Road,
Belfast,
BT8 8SG
Send an email to: compliments@nias.hscni.net Give us a call on: (028) 9040 0999 Or: Click here to fill in our contact form Click here to view a selection of the compliments submitted recently
What to include in your compliment
When making a compliment please include as much information about the incident as possible:
- The date of the incident
- The address the ambulance was deployed to
- The call log number, if you happen to have this
What we do with your compliment
With the information that you provide us, we identify the crew members that attended your call. Those crew members then receive a letter of appreciation along with a copy of your compliment.
We would also like to send a letter of appreciation to you, so we would be grateful if you could please include a contact address or email address in your communications.
-
Enquire, Feedback or make a Complaint about the Service you have received
Our Complaints Team are your first point of contact if you have any comments, feedback or complaints about the service you have received from us. Contact details are as follows:
The Complaints Team
Northern Ireland Ambulance Service HQ
Site 30, Knockbracken Healthcare Park
Saintfield Road
Belfast
BT8 8SGTele: 028 9040 0999
Fax: 028 9040 0901
Email: complaints@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
If you want to find out more about how to make a complaint, please visit the How to Make a Complaint page.
-
Make a Solicitor's Enquiry
Solicitors can make enquiries and apply for call records and patient report forms under the General Data Protection Regulations and Data Protection Act 2018, and the Access to Health Records (Northern Ireland) Order 1993 in connection with a civil claim.
Find out more about how to make a solicitor’s enquiry. For your ease we have also produced an Information Sheet for Solicitors’.
If you wish to make a request, please write to:
Solicitor Admin, Information Department,
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SGTelephone No: 028 9040 0728
Email: solicitorenquiries@nias.hscni.net
(Alternatively Please Fill in the contact Form Below)
-
Submit a Freedom of Information / EIR Request
You can make a formal request for information under the Freedom of Information Act 2000. Our Freedom of Information publication scheme has been produced in line with section 20 of the Freedom of Information Act 2000, under which the Information Commissioner has approved a new model publication scheme for use by all public authorities from 1 January 2009.
The Freedom of Information (FOI) Act 2000 incorporates laws about how Public Authorities are obliged to make information publicly available. The Act gives people new rights to access information and most of these rights came into effect on 1 January 2005. The Act aims to increase openness and accountability in Government and across the public sector by ensuring that people have the right to access information. The Freedom of Information (FOI) Act 2000 incorporates laws about how Public Authorities are obliged to make information publicly available. The Act gives people new rights to access information and most of these rights came into effect on 1 January 2005. The Act aims to increase openness and accountability in Government and across the public sector by ensuring that people have the right to access information.
Any person who makes a request to a public authority for information must, subject to certain exemptions, be informed whether the public authority holds that information and be supplied with that information.
Individuals already have the right of access to information about themselves under the General Data Protection Regulations (GDPR) and Data Protection Act 2018. The FOI Act does not affect the rights already provided by GDPR and Data Protection. .
Find out more about when and how to submit a Freedom of Information request.
Information Governance Officer
Finance and ICT Directorate, Information Department
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SGTelephone No: 028 9040 0710
Email: foi@nias.hscni.net
(Alternatively Please Fill in the contact Form Below)
-
Ask about a Recruitment Issue
You can contact our Human Resources Department, Employee Recruitment if you would like to talk about working with us. Find out more about working with us.
Human Resources Department, Employee Recruitment
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SGTele: 028 9040 0912
Fax: 028 9040 0903
Email: recruitment@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
-
Arrange for us to visit your school, college or local event
Find out more about our Community Educational Visits
Mr John McPoland, Media & Communications Manager
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SGTele: 028 9040 0719
Fax: 028 9040 0901
Email: John.McPoland@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
-
Inform us about a Public Event
The planning and safe delivery of an event whether it is a large or small involves a great deal of work for the event organiser who has prime responsibility for protecting the health, safety & welfare of everyone working at, or attending, the event.
By ensuring that there is an appropriate level of medical, first aid and ambulance provision at an event, Event Organisers can minimise the impact of their event on the local NHS (HSC) services.
The Northern Ireland Ambulance Service does not routinely provide medical services to public events. There are a number of Voluntary and Private Organisations available which do provide these services.
Event Organisers, who are following good practice as set out in The Purple Guide (2014) (www.thepurpleguide.co.uk ) or other relevant guidance documents, may wish to contact the Northern Ireland Ambulance Service HSC Trust (NIAS) to inform us of their event.
If you have responsibility for organising a public event, NIAS would be grateful if you would click the below button, read the information provided which will then allow you to complete and submit an Event Information Questionnaire.
Click here to inform us about an event
NIAS can also be informed of events by emailing events@nias.hscni.net .
These processes are not designed to take away from the good relations that many event organisers already have with NIAS, but rather is designed to complement it, allowing us to become aware of events at a much earlier stage.
Please note;
The Northern Ireland Ambulance Service HSC Trust can only act on the information provided by the Event Organiser and cannot accept any liabilities in relation to errors or omissions.
-
Enquire about a Media Issue
If you have a media enquiry or want to arrange an interview or filming with our staff you should contact our Media & Communications Manager.
Mr John McPoland, Media & Communications Manager
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SGTele: 028 9040 0719
Fax: 028 9040 0901
Email: John.McPoland@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
-
Enquire about Lost Property
We strive to ensure that your property remains with you during your journey through the Ambulance Service. However, sometimes property can be left behind on vehicles. We do our best to ensure that items found are returned to their owners.
If you or a loved one has lost property which you believe may have been while transported by an ambulance, please contact our Information Team
Lost Property
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SGTele: 028 9040 0999
Fax: 028 9040 0901
Email: lostproperty@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
-
Ask a Question or Feedback about our Website
If you have a question or have comments about our website, we are keen to hear from you.
Email: Web.Master@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
-
NIAS Contact Form