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Emergency Response

When you make an emergency call, our dispatchers will ask you a series of questions to triage your call with the aim of determining what response would be most appropriate for your situation.

This system categorises calls with the aim of responding to patients in order of clinical urgency into those deemed to be immediately life-threatening emergencies (Category 1), potentially serious emergencies (Category 2), urgent calls (Category 3) and lower priority calls (Category 4).

The overarching principle is that we aim to get to our sickest patients the quickest.

Life-Threatening Emergencies

In life-threatening and potentially serious emergencies, an ambulance with two crew members are often expected to arrive, however, it is possible that you could be treated by a rapid response Paramedic in an RRV.  An ambulance may or may not arrive after the RRV, depending on whether it is needed or not.

If you live in a rural area, the first person to arrive on scene may be a Community First Responder.  They are a member of the public, trained to provide life-saving treatment to people in their local community while waiting on an ambulance or RRV.

Non-Life-Threatening Emergencies

In a non-life-threatening urgent emergency, you may be treated by an ambulance crew or RRV.  In some cases, you may be further triaged by a clinician from our Clinical Support Desk within our Emergency Ambulance Control room, which will assist in determining the type of resource we need to send to you, if required.

In each of these situations, please listen to our staff and follow their advice.

Arriving by ambulance does not get you through to the Emergency Department queue any quicker.