Find Our Offices
Enquire about a non-emergency transport appointment
Say Thank You to our Staff
If you’d like to pass on your thanks to the staff that treated you, we’d be happy to help. Send a message of thanks to our staff.
Administrative and Complaints Manager
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST
BT8 8SG
Tele: 028 9040 0999
Fax: 028 9040 0901
Email: compliments@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Enquire, Feedback or make a Complaint about the Service you have received
Administrative and Complaints Manager
Northern Ireland Ambulance Service HSC Trust Headquarters,
Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SG
Tele: 028 9040 0999
Fax: 028 9040 0901
Email: complaints@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Should you wish to make a complaint, the Trust has produced an public information leaflet which tells you the steps to take to make a complaint about any services provided by the Trust.
Please click on the title below to view the leaflet.
Tell us what you think – Easy Read Version
To find out more, or to watch a video produced by NIAS outlining the complaints procedure within the Trust, please click here.
Make a Solicitor's Enquiry
Solicitors can make enquiries and apply for call records and patient report forms under the Data Protection Act 1998, and the Access to Health Records (Northern Ireland) Order 1993 in connection with a civil claim.
Find out more about how to make a solicitor’s enquiry. For your ease we have also produced an Information Sheet for Solicitors’.
If you wish to make a request, please write to:
Solicitor Admin, Information Department,
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST BT8 8SG
Tel: 028 9040 0728
Fax: 028 9040 0908
Email: solicitorenquiries@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Submit a Freedom of Information / EIR Request
You can make a formal request for information under the Freedom of Information Act 2000. Our Freedom of Information publication scheme has been produced in line with section 20 of the Freedom of Information Act 2000, under which the Information Commissioner has approved a new model publication scheme for use by all public authorities from 1 January 2009.
The Freedom of Information (FOI) Act 2000 incorporates laws about how Public Authorities are obliged to make information publicly available. The Act gives people new rights to access information and most of these rights came into effect on 1 January 2005. The Act aims to increase openness and accountability in Government and across the public sector by ensuring that people have the right to access information.The Freedom of Information (FOI) Act 2000 incorporates laws about how Public Authorities are obliged to make information publicly available. The Act gives people new rights to access information and most of these rights came into effect on 1 January 2005. The Act aims to increase openness and accountability in Government and across the public sector by ensuring that people have the right to access information.
Any person who makes a request to a public authority for information must, subject to certain exemptions, be informed whether the public authority holds that information and be supplied with that information.
Individuals already have the right of access to information about themselves under the Data Protection Act 1998. The FOI Act does not affect the rights already provided by the Data Protection Act.
Find out more about when and how to submit a Freedom of Information request.
Miss Alison Vitty, FOI Co-ordinator
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST
BT8 8SG
Tele: 028 9040 0710
Fax: 028 9040 0901
Email: foi@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Ask about a Recruitment Issue
You can contact our Human Resources Department, Employee Recruitment if you would like to talk about working with us. Find out more about working with us.
Human Resources Department, Employee Recruitment
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST
BT8 8SG
Tele: 028 9040 0912
Fax: 028 9040 0903
Email: recruitment@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Arrange for us to visit your school, college or local event
Enquire about a Media Issue
If you have a media enquiry or want to arrange an interview or filming with our staff you should contact our Media & Communications Manager.
Mr John McPoland, Media & Communications Manager
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST
BT8 8SG
Tele: 028 9040 0719
Fax: 028 9040 0901
Email: John.McPoland@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Enquire about Lost Property
We strive to ensure that your property remains with you during your journey through the Ambulance Service. However, sometimes property can be left behind on vehicles. We do our best to ensure that items found are returned to their owners.
If you or a loved one has lost property which you believe may have been while transported by an ambulance, please contact our Information Team
Lost Property
Northern Ireland Ambulance Service HSC Trust
Headquarters, Site 30
Knockbracken Healthcare Park
Saintfield Road
BELFAST
BT8 8SG
Tele: 028 9040 0710
Fax: 028 9040 0901
Email: lostproperty@nias.hscni.net (Alternatively Please Fill in the contact Form Below)
Ask a Question or Feedback about our Website
If you have a question or have comments about our website, we are keen to hear from you.
Email: Web.Master@nias.hscni.net (Alternatively Please Fill in the contact Form Below)