During 2024/2025, NIAS received a total of 232,147 calls and arrived at the scene of an incident on 173,695 occasions.
As a regional ambulance service we operate from one Emergency Operations Centre (EOC) Centre in Belfast. Every time we receive a 999 call from a member of the public, our call handlers known as Emergency Medical Dispatchers use advanced bespoke software systems to assess 999 calls based on the clinical/medical condition of the patient as provided by callers. These systems also allow our Ambulance Control staff to provide those making a 999 call with pre-arrival medical advice in advance of the ambulance arriving with them. It also permits us to prioritise calls to ensure those in need receive the appropriate response.